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techLOWCH2026-05-02 15:19 UTC

Integrating ServiceNow Incidents with Elastic AI Agents for Observability Analysis

Introduction This is an example of calling an Elastic AI Agent from a ServiceNow incident. The ServiceNow version used is Zurich. The workflow involves having the Elastic AI Agent investigate the incident details and recording the returned results back into the incident. [ServiceNow Incident]

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