Skip to content
financeLOW2026-05-05 15:30 UTC

Chase CDO Miki Van Cleave shares how retail banking UX is being rewritten

In an exclusive interview with Finextra, Miki Van Cleave, chief design officer at Chase, discussed the tension between the growing significance of UX design within a bank, and the legacy systems, risk frameworks and operational inertia that often bury it.

ADVERTISEMENT
⚡ STAY AHEAD

Events like this, convergence-verified across 689 sources, land in your inbox every Sunday. Free.

GET THE SUNDAY BRIEFING →

RELATED · finance